When I arrived to the hotel at 13.00 I was told that my room is not ready and I need to wait till 14.00. When I returned to the reception at 14.00 I was waiting in a queue for 1 hour! Reception works very slow!
Reviewed by _XQG a TripAdvisor traveler 30th April 2019
"Amazing stay as usual"
Highly recommended for short business trips. The staff showed amazing help and customer service. I believe hotel management is very clever in selecting their new hires where they focus on customer service. Special thanks to GokTUG and Ibrahim for their outstanding help and support
Reviewed by Eng_Akm a TripAdvisor traveler 22nd April 2019
Otel konumu, temizlik, resepsiyon ve hizmetler bakımından mükemmeldir ve tüm personel çok profesyoneldir......The hotel is excellent in terms of location, cleanliness, reception and services and all the staff are professional in dealing
Reviewed by Salem A a TripAdvisor traveler 9th March 2019
It was wonderful stay.
Big thanks to Mr Ibrahim who was the receptionist overnight. Staff is really good. Good service and good rooms. active shuttles to Airport. But location is not perfect, but still there is 212 Mall next to hotel.
Reviewed by Explorer a TripAdvisor traveler 4th March 2019
Just perfect with higher of appreciation!
Perfect in-service perfect including less location was in a little bit not even close to center ;))
but still good to sleep in quality room was so clean and your service was perfect thank you very much
Reviewed by Assen C a TripAdvisor traveler 2nd March 2019
It is a warm hotel with perfect rate price/quality. The hotel has the perfect quality with an incredible price. Also people working at there are so kind and always taking care of the customers. Nice hotel
Reviewed by Sherpa a TripAdvisor traveler 26th February 2019
"Very good hotel"
Everything was good. Professional personal. Clean rooms. Futuristic designed. breakfast very fresher. Hotel have a pool for relaxing, sauna. All of services thought out to the right for the guest. For tourists that hotel very good chance to visit Istanbul.
Reviewed by Navigate a TripAdvisor traveler 15th February 2019
" Would like to add Mr Al Hamdullah as a very special Excellent Hotel and very welcoming and professional people"
None could organize hotel airport pick up in a better way with less price .. nothing to be added here .Rooms were clean . Safe and warm . Training room was full equipped .Wifi was excellent .all hotel people are cooperative , active , and welcoming . Every thing was perfect .
Reviewed by Roving a TripAdvisor traveler 4th February 2019
Great place to stay in.. the only downside is that it's far from the city centre.. so you'll need a taxi to go out..Rooms are clean. And staff are very friendly.. they even offer free shuttle to the airport
Reviewed by Quest a TripAdvisor traveler 2nd February 2019
"The best hotel"
This was the best hotel that I’ve ever experienced.The room was perfect the view everything was awesome.I recommend you guys this hotel 100% percent. The price was quite good and the breakfast was perfect!!!
Reviewed by Resort a TripAdvisor traveler Turkey 31st January 2019
Good Good: I like the value and the location and the view
Bad: I didn’t like the action from the stag special in the breakfast area
Fadi Kuwait 12th June 2019. Source: Booking.com
Exceptional Good: Everything about this hotel was perfect! Highly recommend
Mehria Canada 10th June 2019. Source: Booking.com
Alles super gerne wieder Good: Super Leistung des Reinigungskräfte
Bad: Öffnungszeiten des Sauna Bereichs.
Mustafa Germany 9th June 2019. Source: Booking.com
They need to edit an airport location details in their info.
Bad: I think a little better breakfast would give them a 10 out of 10 overall.
Sabina United States Of America 5th June 2019. Source: Booking.com
Awesome Good: Mi è piaciuto tutto, in modo particolare la disponibilità del personale alla reception. Accoglienza eccellente e familiare.
Antonio Italy 31st May 2019. Source: Booking.com
Bad: Location and entrance is terrible
Andres Germany 29th May 2019. Source: Booking.com
The service is God and the staff I nice and kind. The pool/spa floor is awesome. But it's is a lite bit complicated with transportation in to the center of istanbul. The nearest metro station is about 7 min with a cab and the nearest tram station is about 15 min with a cab.
samir haidary 29th May 2019. Source: Google
Pleasant Good: Personal
Bad: There is no Airport shuttle. By bookin was wrote that airport shuttle free.
Emhemed Germany 28th May 2019. Source: Booking.com
Pleasant Good: قربه من المطار وسعر مناسب جدا
Bad: منطقه صناعيه
Fahhad Kuwait 27th May 2019. Source: Booking.com
Gutes Hotel nahe der Mall of Istanbul, diese ist aber nicht zu Fuß erreichbar, Taxi oder Mall Pick
Bad: Das Hotel ist ein "dry Hotel", leider nicht einmal ein Bier an der Bar: Aber alles in allem ist der Aufenthalt als Business Hotel empfehlenswert
Peter Germany 25th May 2019. Source: Booking.com
Bad: تسجيل الدخول اخذ وقت طويل وبعد ذلك طلب بخشيش الافطار مقزز يوجد نزلاء اجرو عمليات لزراعة الشعر و منظر الدم مقزز
Omran Saudi Arabia 25th May 2019. Source: Booking.com
I didn’t like the carpets in room it is dirty and need to be changed .
Traveler (Families) 25th May 2019. Source: Expedia
Excellent Good: Modern, clean, spacious. Great selection for breakfast. Swimming pool and fitness included. Good choice.
Bad: Bad accessibility, bad traffic jams in busy day times (which is "normal" for many places in Istanbul).
David Czech Republic 24th May 2019. Source: Booking.com
Exceptional Good: The location is awesome Food was so delicious
Bad: Difficult to find the hotel entrance
Mossaab United Arab Emirates 24th May 2019. Source: Booking.com
Gran elección Good: La cama comodísima. Las vistas desde la habitación y la piscina son un verdadero lujo. Las instalaciones, en general, son de 10.
Bad: Considerando la ubicación del hotel, echamos de menos un shuttle que conecte con otros puntos de la ciudad y no solamente con el Mall of istambul, además de mayor disponibilidad de horarios del único shuttle.
Ismael Spain 23rd May 2019. Source: Booking.com
En iyi olmaya aday. Bir kac küçük hata disinda her zaman kaldigim otel. Ama o küçük hatalar kronik malesef. Ilk girişte receocionda sacma bi sekilde beklemek stamdart hale gelmiş. Son bir kac girişimde anahtarı verin artik diye ses yukseltmek zorunda kaldım.
RRRRR Hasan Basri Dursun (Family), Turkey 7th June 2019
شكرا شكرا لتعاملكم وتقديركم ومستوى عالي من الخدمة
طاقم محترف ااااااااااااااااااااا
RRRRR helayel alenazi (Solo), Saudi Arabia 4th June 2019
Super Service und ein schönes Hotel Ich war im Mai 2019 für 3 Nächte . Das Hotel ist sehr sauber und der Service waren super . Gerne würde ich nochmal das Hotel empfehlen. Die Ausstattung im Zimmer war gut . Auch die Aussicht aus meinem Zimmer ist super gewesen. Der Pool im 15 Stock ist einfach genial .
RRRRR Mustafa Yucel (Solo), In House Guest 15th May 2019
Yemek Akşam yemeği tam bir fiyasko. Hem 1 saat geç geldi, hem de yenilecek seviyede değildi. pizza ve salata, 1 çatal aldım ve aynen bıraktım. Sabah da yemediğim yemek için 99 TL ödedim.........................................................
RRRRR Mustafa Gurcan (Solo), Turkey 14th May 2019
Alles gut Das wahr sehr gut und alles wahr Super .......……………….……………………............................................................................................................................................
RRRRR Ali Chamas (Solo), Germany 30th April 2019
Centro When I arrived to the hotel at 13.00 I was told that my room is not ready and I need to wait till 14.00. When I returned to the reception at 14.00 I was waiting in a queue for 1 hour! Reception works very slow!
RRRRR ALEXANDER CUTENCO (Family), Moldova 30th April 2019
SICAK KANLI PERSONEL öncelikle oteli tercih etmemizdeki sebep calısan personelin güleryüzlü ve saygılı olması otelin konumu çok güzel istediginiz yere sorunsuz ulasım imkanı var temiz güleryüzlü hizmet kendi evinizde gibi hissettiriyorlar yeni olmasına ragmen cevredeki cogu otelden daha şık ve gösterişli
RRRRR Sefik Unsal (Solo), Turkey 29th April 2019
Bad location Very bad location
The food is poor
RRRRR Kazmieh Zatara (Family), In House Guest 28th April 2019
الاقامة كانت جيدة والخدمة من الموظفين ممتازة
كذلك الافطار كان تنوع ورائع فقط صعوبة الوصول نسبيا الي موقع الفندق ولكن في المجمل الفندق كان رائع وسوف احجز في الفندق مرة أخري خلال رحلاتي القادمة مع الاسرة مع تمنياتي للجميع بالتوفيق
RRRRR attia mohamed sallam (Business), Egypt 27th April 2019
Amazing stay as usual Highly recommended for short business trips. The staff showed amazing help and customer service. I believe hotel management is very clever in selecting their new hires where they focus on customer service. Special thanks to GokTUG and Ibrahim for their outstanding help and support
RRRRR AbdulKarim Munla (Solo), Syria 22nd April 2019
wonderfull i suggest for every one going for business so closed to expo hall and mall of istanbul ,very quite place no traffic noise i wish to enjoy like me with hotel facility ......................................
RRRRR Basel Yahia (Solo), Tunisia 22nd April 2019
Mükemmel Herşey çok güzel kendi evimiz gibi konaklıyoruz samimi personel özellikle Soner bey ve spa da yasin kardeşimiz çok ilgililer her zaman konaklıyoruz ve tavsiyenediyoruz hem şahsım hemde imospak grubumuz adına
RRRRR Murat Sen (Business), Turkey 20th April 2019
روتانا نتمنى لكم دوام التوفيق و ان تحافظو على نفس المستوى في الخدمه و النظافه كما اود ان اشكر العاملين في الفندق لحسن الترحاب و البشاشه في التعامل و الترحيب حيث أنهم تعاملوا باحترافيه تامه مع بعض المواقف نشكركم لذلك .
RRRRR Faisal Hassan (Family), Sudan 18th April 2019
Bien mais... Trop de points négatifs par rapport au standing voulu par cet hôtel. Spa fermé, room service plus que moyen (pas de pain, quantité moindre par rapport au resto....), l'homme qui accompagne les clients est insistant pour les pourboires, pas de navette pour le centre commercial si celle-ci est pleine car est passée par d'autres hôtels avant et pas de solution de secours sauf se payer le taxi, loin de tout, on ne peut pas faire grand chose à pied, plus de navette aéroport, serviettes en quantité insuffisante pour une famille, petit déjeuner varié mais il manque vite des choses... Bref beaucoup de négatif.
Pour le positif, le restaurant le soir est bien, bon repas, prix assez corrects, cocktails sympas, la jeune serveuse brune est au top. Piscine/jacuzzi super ainsi que le personnel de ce lieu. Une vue sur la "ville"sympa.
RRRRR Lilia Bellil (Solo), France 12th April 2019
هدوء و استرخاء فندق هادي و نظيف وسعره مناسب والموظفين متعاونين و سهولة بوسرعة باجراءت الدخول و اجراءت الخروج و قريب من المطار مقابل اسطنبول مول اكبر مولات اسطنبول و يقدم خدمات شاتل من الفندق للمول ثلاث مرات يوميا انصح بشدة السكن فيه
RRRRR Yousef Al Shammari (Family), Saudi Arabia 4th April 2019