The hotel team was amazing. Starting from breakfast area, dinner, gym and bar(moods + Tradervics). Friendly, super motivated and very proffesional. The best hotel to stay in Al Ain. 100%. I am a regular guest and I am always happy to see the team in Rotana Al Ain. I feel like at home. Thank you.
Reviewed by AndreasL a TripAdvisor traveler 29th November 2023
From my early morning check in to the day of checking out, I enjoyed my stay throughout the week. The receptionists were welcoming all the time, efficient and friendly with smiling faces.
Also the friendly staff at the zest restaurant, porters and housekeeping.
Reviewed by Maina a TripAdvisor traveler 24th November 2023
"Best hotel in al ain"
Exceptional stay at this hotel! Impeccable service, luxurious rooms, and breathtaking views. The staff was attentive, ensuring every need was met. The dining experience surpassed expectations, offering a diverse menu of exquisite dishes. The hotel's amenities, from the spa to the fitness center, were top-notch. Cleanliness and attention to detail were evident throughout. Convenient location for both business and leisure travelers. The ambiance was elegant yet welcoming, creating a memorable and comfortable atmosphere. Overall, a superb choice for a remarkable hotel experience.
Reviewed by Fahadalo a TripAdvisor traveler 11th November 2023
"Beautiful Rotana of Al Ain"
I have stayed at this property twice, and have been so impressed with both the beauty and the customer service.
I have stayed both times in the new wing, so I cannot speak to the old one - but the rooms are clean, comfortable, and nicely decorated. Nothing super fancy - but everything you need for a good night sleep and pleasant experience.
There are a few choices for dining on the property. We did not eat at the one on the lower level as it allows for smoking, so it was a bit smelly and musty. The Lebanese restaurant is not to be missed! I especially recommend the lentil soup (although everything was so delicious).
What I love most about this hotel is the courtyard. It is so pleasant to sit out here in the evening while dining or in the morning with your coffee (or if you are lucky enough to get a room with a courtyard view) and take in the beauty and delight in the multiple birds that sing and play here. The breakfast buffet is varied and good - don't miss the honeycomb!
I want to especially acknowledge those that work at the concierge desk. Each time we have been there, we have had some complicated transportation needs and they made it very easy for us (even as plans shifted). There were a few hiccups with cars - but for the most part, everything went super smoothly. The transportation is most pricey than working with local taxis, but the ease, confidence, and having someone else navigate language barriers made it easier.
Reviewed by Shellms a TripAdvisor traveler 3rd November 2023
"Great hotel and great food"
Giood service, good rooms and good buffe. Recimmend to stay at in Al Ain. I will be back. I especially liked the seafood buffe lasr night. The service with helping with taxi and recommendations was also good
Reviewed by JanneSweden a TripAdvisor traveler United Arab Emirates 14th September 2023
10/10, such a great stay at the rotana as always!! All the staff were so accommodating, especially ramen who works at the pool bar, sumran who works on the valet and kaleem on the front desk. Cant wait to stay again 😊
Reviewed by MegMegG a TripAdvisor traveler 12th September 2023
"amazing hospitality by the staff at the property"
we had a very pleasant stay at the property, especially with kids. whole staff right from welcoming the guest at the main entrance of the property to reception to restaurant to chef to all were extremely superb courteous. Rooms were extremely clean and neat and huge too . Dinner at the property was delicious and had a wide spread too. had a very good spread in the Breakfast too .We will surely recommend this place and wishing to visit again for our next staycation.
Reviewed by Pvipinnair a TripAdvisor traveler Karnataka 24th July 2023
The Hotel is excellent! The Restaurant has a lot of options and higher diversity and international culinary, which can delight everyone. The rooms are excellent with bigger bathroom with some amenities and the bed and pillows are wonderful. The swimming pool are not big but very good and the Jacuzzi besides small it is very good. The gim is ok.
Reviewed by Yutakajr a TripAdvisor traveler Brazil 12th July 2023
"A great surprise"
Very friendly staff, they surprised me with upgrading my room into a suite when I was celebrating my graduation along with a compensatory cake! I enjoyed my clean, well organized suite with a fast and obliging room service. I would definitely visit this hotel again !
Reviewed by Hamda_ a TripAdvisor traveler 19th June 2023
"New rooms are lovely modern and spacious"
Really enjoyed weekend away as a couple. Gym is well-equipped and clean. Staff all were friendly. Had a lovely trip. One bit of feedback I would offer, though, is to put a shaded area in the main pool away from the bar. There isn't any other shaded area and having kids splashing around right next to you while you've trying to have a quiet drink is a little annoying.
Reviewed by Pssardio a TripAdvisor traveler United Arab Emirates 12th June 2023
Best choice The best hotel in al ain
Junyoung (All Others) 25th March 2020. Source: Hotels.com
Always stayed at the Al Ain Hilton or Intercon, but will be using the Rotana from hereon in. Good: Good pool. Upgraded to poolside 2-bed family chalet. Received a tyre puncture in the car park of the hotel and was immediately assisted with the tyre change. Extremely courteous, although staff have always been since it opened back in 1998.
Neil United Arab Emirates 22nd March 2020. Source: Booking.com
Samar Joudi337 20th March 2020. Source: Google
VC Cheang 17th March 2020. Source: Google
Long weekend break Good: Excellent pool, play area and restaurants. There was a very noisy wedding on 2nd day but they moved us without hassle. Not sure how much of an issue it would be in busier times
Bad: Not allowing my daughter and I to swim near the bar area which is only place undercover. Hotel was empty with no customer or bar staff to be seen yet on the 4th day it became an issue
Lee United Kingdom 16th March 2020. Source: Booking.com
Great rooms, nice facilities, and staff resolved a problem with my booking. Recommended!
Adam Kelly 14th March 2020. Source: Google
Exceptional Good: Great suite Very helpful staff Excellent food Best hotel in Al Ain
John United Kingdom 13th March 2020. Source: Booking.com
Very Good Good: الموقع المرافق الموجودة في الفندق واشكر الأستاذ ايمن علي جميع ماقدمه لي ولعائلتي من حسن الضيافة وسرعة الاستجابة لمطالبي
Amel United Arab Emirates 12th March 2020. Source: Booking.com
Uae Uae 10th March 2020. Source: Google
I went to so many different hotels and this is the best hotel
Zaid Abdullatif 10th March 2020. Source: Google
Great apart from the noise Good: Comfortable and clean room.
Bad: Noise in the evenings coming from the pool area and trader vics garden area particularly on Thursday and Friday evening. I think the hotel staff could do much more to reduce the disturbing noise until late at night.
Daniel Oman 10th March 2020. Source: Booking.com
Weekend getaway A good hotel and excellent facilities which was let down significantly by poor and slow service at the pool restaurant and dirty, empty meal trays scattered all over the pool area, bar and sun loungers which had not been cleaned away. Otherwise a comfortable stay and very good rooms
Andrew (Family) 8th March 2020. Source: Hotels.com
Very nice pool view, great people, good beer
Sami Oweis 8th March 2020. Source: Google
i just love this place
emine cetinkaya 7th March 2020. Source: Google
Exceptional Good: من الاستقبال حتى الخروج من الفندق الموظفين بشوشين وحسن التعامل الفطور متنوع وجيد
Majed Saudi Arabia 6th March 2020. Source: Booking.com